Last updated on 15 September 2019

The following terms govern our agreement to provide services to you as a Client. It is important that you read it completely and carefully.

By virtue of the nature of having an account on the Ehssan Sindi website, you agree to abide by the following terms and conditions.
General terms and conditions

These General Terms and Conditions along with any terms and conditions for your services and the Acceptable Use Policy constitute the agreement between you and us. If any of these general terms and conditions do not comply with any specific terms and conditions for your services, then the specified terms and conditions must apply. By subscribing to the services, you guarantee that you are able to enter into a binding contract; Or, they act with the express permission of a person or organization and use that person’s payment details and also agree to be bound by the terms of this agreement. You also agree to abide by and be bound by all applicable laws and regulations in relation to this Agreement.

Age conditions

You acknowledge that by purchasing any of our products from this site you are 18 years of age or older


“Acceptable use policy” means the policy of Ehssan Sindi, which forms part of this agreement and determines the validity of your use of the services.

“Agreement” means any agreement in which these general terms and conditions are combined with any specific terms and conditions for your services and the acceptable use policy.

“Request” means a request submitted by clients to provide services in accordance with the terms of this agreement.

“Services” means the services and/or products or advice or support provided by Ihsan Sindi.

“We” means Ehssan Sindi affiliated to the Business Talents business for Communications and Information Technology, which is an institution registered in the Kingdom of Saudi Arabia and our registered office is King Fahd – 628 002, Jeddah, Kingdom of Saudi Arabia, P.O. Box 22347

“You” means the person or company that buys the services from Ehssan Sindi.

1- Initiation of this agreement

This Agreement will only begin when we provide you with written confirmation that your order has been accepted.

2- Supply of services

2.1 We agree to provide services to you in accordance with the conditions set forth in this Agreement.

2.3 We will strive to provide services to you as soon as practically possible and if we become aware of any reason for the delay, we will inform you of that.

3- Duration and renewal of services

3.1 Unless otherwise specified, the services are provided according to your plan and for the period specified by you, and unless canceled in accordance with paragraph 4 below, they will be automatically renewed for the billing period you chose upon registration.

4- Cancellation

4.1 Please note that by subscribing to our services, you expressly consent to start providing your services before the cancellation period expires. As a result, you will not have the right to cancel this agreement under the regulations.

4.2 You have the right to cancel services by calling us at least 15 working days prior to the date of renewing your services. Any request to cancel the services will be made at the end of the current billing period. Once the cancellation request is accepted, you will be provided with written confirmation of the cancellation. Cancellation requests will not be considered received and accepted until we issue our written confirmation to you.

4.3 We reserve the right to cancel and/or suspend the services at any time without prior notice if you violate any of the terms of this agreement.

5- Return

5.1 All fees are payable in advance.

To view more, please visit the Return Policy page.

  1. Payments

6.1 Payment for all services on demand.

6.2 We will automatically generate an invoice in respect of the next period unless the services are canceled in accordance with paragraph 4 above. All invoices are submitted electronically and are available via the Customer Control Panel on which you are responsible for verifying receipt of all invoices. Hard copy invoices will not be mailed.

6.3 Payment will be made automatically after the delivery of your invoice and will not be refundable. Should any automatic payment fail, the invoice will be considered late and payable immediately.

6.4 We reserve the right to change the prices and/or nature of our services by giving you 30 days written notice of these changes. Notice of changes in prices and/or services will be sent via email to the email address we hold for your account. Any price change will take effect automatically upon the renewal of the agreement.

6.5 All payments must be made in US dollars (in US dollars) or in Saudi riyals (in Saudi riyals), including applicable taxes. Payments can only be made by valid credit/debit card, direct debit, or through recommended online banking.
6.6 You undertake that you are authorized to use the payment method you have chosen. If you are not the designated Cardholder, then you acknowledge that you and the said Cardholder alike agree to be bound by the terms of this Agreement and are jointly and effectively responsible for all payments under this Agreement. You agree to indemnify us and cause us to harm in the event that the cardholder or the issuer rejects any payments to us, including all our costs in managing your non-payment and obtaining the payment owed to us by you.

6.7 We reserve the right to suspend all services until full payment has been received and all fees due have been cleared. Any non-payment of a recurring bill may be subject to an administration fee. You are responsible for all funds owed to us under the terms of this agreement until it is terminated. You are also responsible for any additional costs we incur in taking steps to recover any amounts owed by you.

6.8 You will pay any additional fees that may be required from time to time to reactivate the services due to a connection interruption.

6.9 You are required to provide us with valid contact details and a valid payment method at all times during the term of this Agreement. If any of this information is found to be invalid, we reserve the right to suspend access to your account.

6.10 If your chosen payment method is canceled or changed for any reason, you must immediately notify us and provide us with the payment method details.

6.11 Payments processed by third parties are also subject to the terms and conditions of service for those third parties and we do not make any representations nor make any guarantees regarding these third-party services.

6.12 You are not entitled to credit for any amount owed to us under the Agreement.

6.13 If you fail to pay all amounts owed to us, we reserve the right to interrupt, suspend or cancel your services. Such action does not prejudice our right to recover any and all amounts owed by you and your obligation to pay us.

6.14 We reserve the right to transfer your debts to a third-party debt recovery agent, and you accept all responsibility for recovering our costs from you.

6.15 As with the Value Added Tax (VAT) law in the Kingdom of Saudi Arabia, 5% of the value of the issued invoice will be calculated once or monthly according to your services and will be submitted to the Saudi government.

  1. Refund of amounts paid

If you withdraw any payments made via a bank, credit card, or third-party payment method (“chargeback”), we reserve the right to interrupt, suspend or cancel your services and/or impose fees. Such action does not prejudice our right to recover any and all amounts owed by you and your obligation to pay us.

  1. Third-party users

8.1 All services provided by us to you are intended for use only. You agree that any decision to resell, store, or give away any of the services to third parties is made on the basis that you accept sole responsibility for ensuring compliance with this agreement and the terms and conditions related to any services selected by third parties. You agree to indemnify us and harm us against any losses resulting or damage resulting from any breach on the part of any third parties.

8.2 We are not responsible for you or any third party for losses arising from the third party’s use of your services as described above.

  1. Password

13.1 It is your responsibility to keep all passwords safe and ensure that they are secure (with reference to accepted best practices) and change passwords regularly. We are not responsible for any data losses or security compromises arising from compromised passwords or as a result of granting you third-party access to your password.

13.2 You are responsible for any and all actions arising from the use of your account password.

  1. Your personal data

10.1 You undertake that the contact information you provide to us is correct and that you will promptly update this information, as required from time to time. You agree that we may suspend access to your account and services if we reasonably believe that the information you have provided is inaccurate.

10.2 You agree that if your account has been paid by another party, who has agreed to abide by the terms of this agreement that this party has and who has access to the password for your account, we may discuss your account with that party and take instructions from him regarding the account.

10.3 We reserve the right to email you with information about product offerings that we think may interest you from time to time. You can unsubscribe from marketing communications at any time.

10.4 We will not provide your personal information to any third parties without first obtaining your express permission unless required to do so by law. However, we may need to provide your name and delivery address to third parties who work in cooperation with us to provide you with specific services in accordance with our Privacy Policy.

  1. Disclaimers and Warranties

15.3 To the extent permitted by law, and subject to the rights of business customers, all conditions, guarantees and implied conditions (whether explicit or implicit under the statute, common law, custom or otherwise) including, but not limited to, those relating to The exercise of reasonable care and skill, fitness for purpose and satisfactory quality (where applicable) in relation to services have been excluded to the fullest extent permitted by law.

  1. Responsibility

12.1 We shall not be liable for any loss or damage of any kind that you suffer due to or in connection with any breach of this Agreement by you or any act, distortion, error or omission committed by you or on your behalf.

12.2 We shall not be liable for any indirect loss, consequential loss, loss of profits, revenues, data, or goodwill whatever you are exposed to or for any lost time in management or failure to realize expected savings or liabilities that you bear for any third party that arises. In any way in relation to this agreement or otherwise, whether this loss was discussed or not discussed by the parties prior to the contract or for any account of profit, costs, or expenses arising from this damage or loss.

12.3 Regardless of the number of claims made and whatever the basis of these claims, our maximum total obligation to you under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by the provisions shall not exceed Others mentioned in this agreement) whether this claim arises in the contract or in the event of damage an amount equal to the fees you paid for the specific services on which your claim arises during the six-month period prior to such a claim.


  1. Force is compelling

We shall not be responsible for any failure to provide any services or perform any obligation under this agreement due to God Almighty’s will from natural factors, strike, lockout, or any other industrial disputes (whether our employees or any other party) or compliance with any governmental law or any order. Or a rule, regulation, trend, accident, fire, flood, storm, failure of suppliers, interruption of work, war, riot, civil unrest, lack of equipment or facilities suffered by telecommunications service providers in general, or other similar force outside of our reasonable control.

  1. Non-assignment

Our failure to require you to perform any of your obligations under this Agreement will not affect our right to claim such performance at any time in the future, nor will our violation of any provision be waived or considered a waiver of judgment.

  1. Staying

The terms, conditions, assertions, guarantees, covenants, and obligations contained in this agreement or imposed by it and according to its performance after the termination of this agreement, will be and will remain enforceable regardless of the termination of the agreement for any reason. However, neither we nor you shall be liable towards each other for damages of any kind resulting solely from the termination of this Agreement in accordance with its terms.

  1. Notices

You agree that any notice or correspondence required or permitted to be delivered under this Agreement by us to you shall be deemed to have been provided if delivered by email, in accordance with the contact information provided by you.

  1. Intellectual property rights

You agree that all intellectual property rights belonging to us remain at all times during this agreement in the trademark of Ihsan Sindi and others affiliated with Business Talents for Communications and Information Technology.

  1. The governing law

Except as otherwise provided in the Domain Dispute Policy, your rights and duties and all stipulations in this agreement shall be governed and interpreted and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. The place of jurisdiction shall be in Makkah Al-Mukarramah, Jeddah.

  1. Legal fees

In the event of commencing any legal action or procedures, including arbitration, related to the performance or enforcement of any provision of this Agreement on your part or by you, the prevailing party shall be entitled to recover fees, costs, and reasonable legal expenses from the other party in addition to any other relief the prevailing party is entitled to Obtained.

  1. Mission

20.1 You may not assign, sublicense, or transfer your rights or obligations under this Agreement to any third party without our prior written consent.

20.2 In the event that we agree to the assignment, sublicense or transfer, this Agreement shall be binding on you and us and our respective successors and the permitted missions.

  1. Amendment in writing

21.1 We may update the general terms and conditions, any specific terms and conditions (including any technical specifications related to the services), the acceptable use policy, the privacy policy, and any other information related to the services from time to time to comply with the law or to meet our changing business requirements. We will, as we reasonably see, notify you in advance of any significant changes to the Agreement.

21.2 You also agree to review the terms and conditions regularly to ensure that you are aware of any modifications and you agree to abide by these modifications without restriction or condition.

  1. Joint and multiple obligations

If you are comprised of more than one entity, your obligations under this Agreement are joint and multiple.

  1. Not a third party beneficiary

This Agreement does not provide and will not be interpreted to provide any third party with any remedy, claim, cause of action, or privilege.

  1. Complete agreement

This agreement constitutes the entire agreement between the parties and the agreements are representations or guarantees, express or implied, legal or otherwise, and there are no guarantee agreements here as to what is expressly specified or referred to here. This Agreement supersedes any prior agreements, statements, statements, negotiations, understandings, proposals or undertakings, verbal or written, in relation to the subject matter expressly set forth in this Agreement.

  1. The relationship of the parties

Nothing in this agreement shall be construed as the establishment of an agency, partnership, or joint venture relationship between the parties.

  1. Portability

In the event that any provision of this agreement is deemed unenforceable or invalid under any applicable law or according to a court decision, then the inapplicability or invalidation does not render this Agreement unenforceable or invalid. We will amend or replace these provisions with valid and enforceable provisions that, in our reasonable opinion, achieve to the fullest extent possible the original goals and objectives between you and you.

  1. Consulting and services provided

We strive to provide advice and the right service through our experience spanning more than 10 years and we disclaim our responsibility for any failures or losses on the part of the client, and we do not have to pay any fees or obligations


All rights reserved 2015.